Frequently Asked Questions
Frequently Asked Questions About Telener
An 8-question summary guide. For more, please contact our support team.
What does Telener do?
Telener is a telecommunications solution partner founded in 2009 by professionals with a mobile operator background. Our areas of activity:
• Network performance measurement and optimization
• Drive test and walk test services
• Data analytics, KPI reporting
• Customer experience (QoE/QoS) monitoring
• Support for 2G, 3G, 4G, 5G NSA/SA, Wi-Fi, VoLTE technologies
• Site acceptance and rollout automation
• Benchmarking
• International roaming management and optimization
We are the authorized distributor in Türkiye and the region for the product families of Keysight Nemo, Amdocs Actix, RoamSmart, CelPlan, and SmartViser.
Which countries do you operate in?
Telener operates in 13 countries, with its headquarters in Türkiye:
🇹🇷 Türkiye (Headquarters)
🇦🇿 Azerbaijan
🇺🇿 Uzbekistan
🇬🇪 Georgia
🇰🇿 Kazakhstan
🇺🇦 Ukraine
🇲🇩 Moldova
🇦🇱 Albania
🇧🇾 Belarus
🇨🇾 TRNC (Northern Cyprus)
🇰🇬 Kyrgyzstan
🇹🇯 Tajikistan
🇹🇲 Turkmenistan
We have a network of representatives providing local language support to operators in regional countries.
What is the scope of your distributorship?
Telener is the authorized distributor in Türkiye and regional countries for the following global brands:
📡 Keysight Technologies – Nemo Wireless product family (Outdoor, Handy, Walker Air, Backpack Pro, Cloud, Analyze)
📊 Amdocs – Actix product family (Analyzer, Spotlight, Post-Process Suite)
🌐 RoamSmart – Roaming management solutions (Unified Platform, IREG360°, IOT360°, Opdata360°, IRMS)
🛰 CelPlan – RF planning and network design solutions
📱 SmartViser – Mobile device testing and certification solutions
Within the scope of distributorship, we provide license sales, installation, training, integration, and post-sales technical support services.
How can technical support be obtained?
You can submit your technical support requests through the following channels:
📧 Email: [email protected]
📱 WhatsApp (24/7): +90 537 828 55 44
☎️ Landline (Mon–Fri 09:00–18:00): +90 216 415 47 80
Our support SLA:
• Emergency response: within 4 hours
• Planned support: response within 24 hours
• Dedicated support packages are available for corporate clients
You can also use our contact form to submit a support request.
Do you provide 5G testing services?
Yes. We have full testing capability for both 5G NSA (Non-Standalone) and SA (Standalone) architectures.
Our 5G Test Solutions:
• Nemo Outdoor — 5G drive test and network measurement
• Nemo Backpack Pro — 5G in-building measurement (malls, airports, stadiums)
• Nemo Handy — 5G Android-based walk test
• Actix Analyzer — 5G KPI generation and multi-vendor post-process analysis
We actively work with leading operators in Türkiye on 5G rollout, optimization, and benchmarking projects.
Do you support multi-vendor network analysis?
Yes. With our Amdocs Actix Analyzer platform, we provide multi-vendor analysis capability supporting all major vendor log formats:
Supported Vendors:
• Ericsson • Nokia • Huawei • ZTE • Samsung and others
Supported Test Devices:
• Keysight Nemo • Anritsu TEMS • R&S ROMES • Innowireless XCAL
Actix Analyzer has been considered a global standard in drive test data analysis since 1997 and is used by 300+ operators worldwide.
How can I request a product demo?
You can submit your demo request via 3 channels:
🌐 Web form: Select “Demo Request” on our contact page and submit the form
📧 Email: [email protected]
📱 WhatsApp: +90 537 828 55 44
Demo process:
- Needs analysis meeting (30 minutes, free)
- Suitable product/solution recommendation
- Online or on-site demo presentation
- Pilot project opportunity (for selected products)
- Proposal and implementation plan
For a detailed demo request, you can use the “Request a Demo” button at the top of the page.
Do you provide training and certification services?
Yes. We offer training packages for all the products we distribute:
📡 Keysight Nemo Trainings:
• Nemo Outdoor user training
• Nemo Handy field training
• Nemo Cloud platform management
• 5G test methodology
📊 Amdocs Actix Trainings:
• Actix Analyzer basic usage
• Actix Spotlight automated analysis
• Scripting and customization
• Advanced KPI reporting
🌐 RoamSmart Trainings:
• Unified Platform operations
• IR21 and roaming document management
Trainings can be delivered at Telener offices or at the customer’s location. Available in Turkish and English.
Haven’t Found the Answer?
Our expert team is here to provide tailored responses for you. You can also book a free 30-minute consultation session.